- Free Shipping Promotion - when applicable.
- Offer valid on retail & wholesale orders $29.95 & up
- Offer may be modified or discontinued at any time without notice.
- When available, free shipping only applies to orders that are shipped within the continental United States (lower 48)
- Packing Fees and state tax do not count towards the order total to receive free shipping.
- Free Shipping Excludes: Glass Sheets size large and up, Came & Channel, sample glass packs, Grinders, Saws and Special Collection Items. ( Unless stated otherwise.)*Any Order with the previously stated items will be charged shipping*
- Please allow 2 Business Days for us to have your order prepared for you.
- Pick-up orders will be available during normal business hours.
- Orders will be held for 2 weeks from your order date.
- In store pick up orders will still show a ship to address, these order will not be shipped.
- When placing your order please be aware that we cannot ship orders on Saturday, Sunday or Monday due to being closed or no postal pickup being available on those days.
- Our system uses a live rate system for our shipping methods (the United Parcel Service, FedEx and the United States Postal Service) allowing us to give you the cheapest shipping rates available to us.
- We unfortunately do not ship via DHL
- If you have any questions in regards to this process, please feel free to contact us.
- *Due to the difficulties of shipping products internationally we currently only ship to addresses within the U.S, Canada and Mexico.
- Any items shipped to Canada the recipent will be resonsible for all duties.
- **Due to the limitations placed on shipping Hazardous Materials (Chemicals) we are currently unable to ship these products via USPS or to a P.O. Box. For orders containing chemicals we offer shipping via UPS and FedEx.
- Once your order has been packed and is ready for shipping you will receive an order confirmation which includes your tracking information.
- FedEx : Track your Order
- UPS : Track your Order
- USPS : Track your Order
Pull/Packing fees are for products that are pulled for pick-up orders by our staff or need special handling and/or require extra packing materials to ship safely. These fees are applied to glass sheets, Wissmach fusible circles and came/channel. Please note that X-large and Full glass sheets must be cut down to a Large size for shipping. There is also a limit of 12 sheets of glass per box.
- Small Glass Box Fee: $4.50
- Medium Glass Box Fee: $5.50
- Large Glass Box Fee: $6.50
- Lead Box Fee: $5.50
- Metal Box Fee: $6.50
Please note due to increased fraud cases, we will call customers on big ticket items to confirm the order.