- If you have received incorrect merchandise, please notify us within 2 business days of receiving your order and we will take the necessary steps to correct the error.
- If you are making a return for reasons that are not due to errors on our part:
- You can return a product for up to 30 days from the date of purchase with receipt.
- Returns are subject to a 15% Restocking Fee and must be shipped freight pre-paid.
- Any product that is returned must be in its original, unused and resalable condition.
- There are no returns or exchanges on: books, chemicals, lead, zinc, brass or copper channel/came, special orders, used, discontinued or sale items.
We cannot be liable for damage or loss of merchandise once it has left our warehouse. If you receive your order with outward signs of damage, follow these steps:
- UPS Shipments: Accept delivery and call us immediately with the tracking number so that we can begin a damage claim with the carrier. You may open your package but do not discard the box, packing materials, or damaged merchandise.
- USPS Shipments: Take the box with its contents to your local Post Office. They will initiate a damage claim at that time. If your shipment has not been delivered in a reasonable amount of time, please contact us and we will begin the necessary steps to track the package. Please note that the Post Office requires that at least 30 days have passed before they will begin the trace.
- Wholesale prices are extended only to qualified craft related businesses. Click here to learn how to become a Wholesale customer at Warner Stained Glass.
- Prices and information subject to change without notice.
- We're sorry, but we cannot be held responsible for typographical errors.
Custom Cuts Policy:
- Minimum 2 Business Days
- $20 per cut piece.
- Straight Cuts only.
- We accept Visa, MasterCard, American Express & Discover
Sales Tax Policy:
- Shipments within PA & In-store purchases will have a 6% sales tax added to the order.
- If you are exempt from taxes, you must send us a properly executed Pennsylvania sales tax exemption certificate for stained glass or a related field.
- Download a Pennsylvania Exemption Certificate here. (.pdf formated)