Policies & Guarantees

Return Policy:

• If you have received incorrect or damaged merchandise, please notify us within 2 business days of receiving your order and we will take the necessary steps to correct the error.
• There are no returns or exchanges on: books, chemicals, lead, zinc, brass or copper channels, special orders, used, discontinued or closeout items.
• Returns for reasons that are not due to errors on our part are subject to a 15% restocking fee and must be shipped freight pre-paid.
• All returned merchandise must be in their original, resalable condition.

Damaged/Missing Shipments:

We cannot be liable for damage or loss of merchandise once it has left our warehouse. If you receive your order with outward signs of damage, follow these steps:

• UPS Shipments: Accept delivery and call us immediately with the tracking number so that we can begin a damage claim with the carrier. You may open your package but do not discard the box, packing materials, or damaged merchandise.
• USPS Shipments: Take the box with its contents to your local Post Office. They will initiate a damage claim at that time. If your shipment has not been delivered in a reasonable amount of time, please contact us and we will begin the necessary steps to track the package. Please note that the Post Office requires that at least 30 days have passed before they will begin the trace.

Hot Glass Encounter:

Warner Art Glass guarantees that your final piece will be free from defects or cracks. On a rare occasion this can happen during the annealing process. Not to worry, if it does occur, we will schedule you for a remake free of charge at your earliest convenience.

Pricing Policy

•  In order to supply our customers with the best value, Prices and information subject to change without notice.
• We're sorry, but we cannot be held responsible for typographical errors.

Custom Cuts Policy:

• Minimum 2 Business Days
• A minimum charge of $10 per cut piece.
• All custom cuts have their own dynamic challenges and will be charged accordingly.
• If the template is required but not supplied, Warner Art Glass staff can prepare one for an additional fee.

Payment Policy:

• We accept Visa, MasterCard, American Express & Discover Card.  We are also quite fond of cash. 

Sales Tax Policy:

• Shipments within PA & In-store purchases will have a 6% sales tax added to the order.
• If you are exempt from taxes, you must send us a properly executed Pennsylvania sales tax exemption certificate for stained glass or a related field.
• Download a Pennsylvania Exemption Certificate here. (.pdf formated)